Experience and electronic repair technology of the
highest level allows us to offer a electronic repair service second to
Utilising the latest diagnostic tools allows our technical staff not
only to complete repairs swiftly and cost effectively, but can in many
cases advise to prevent similar problems reoccurring in the future.
Our honest and down to earth approach to repair and service issues have
attracted clients ranging from small specialist DJs and entertainers to
large venues and touring companies.
Our service workshop deals with a diverse range of lighting, audio,
signal processing, and equipment relevant to the entertainment and
Our Repairs Workshop Provides the Following Services:
Component level Equipment Repair
Equipment Maintenance – in house
Organisation of External Service Contracts
Routine Portable Appliance Safety Testing (PAT)
Stock of Electronic Components & Consumables
Consultancy & Advice
3 month warranty on all repairs (RTB)
12 month warranty on all parts (RTB)
Service request calls are logged at time of receipt
Equipment brought in, or sent in, for service is
computer logged on arrival at our premises
Equipment is assessed for repair in strict rotation
by an appropriate engineer for the product
Fault finding is carried out as appropriate and
spares are ordered from the manufacturer
When all spares have been received the equipment is
allocated to an engineer for completion
The equipment is subjected to final testing, is
cleaned and packed for collection or dispatch
For equipment brought in, the customer is contacted
by telephone to arrange collection
For equipment sent in, the customer is contacted
and arrangements are made to return the equipment
Waiting times vary according to workload, type of equipment and
availability of spares / service manuals and repair service required (ie.
Standard Workshop charges are £27.50 per hour (1 hour minimum
Xpress Workshop charges are £38.50 per hour (1 hour minimum charge)*
*Spares as required, are charged additional.
Quotation charges for insurance purposes are £60.00*
*Spares necessary to bring the equipment to a testable
condition are charged extra (ie. 'dead' equipment).
Inspection Charge - No Fault Found:
Normal minimum service charges apply.
Inspection Charge - Beyond Economic Repair:
Where engineering time has been spent in an attempt to repair,
exceeds 15 minutes a minimum service charge will apply as above. (Where
replacement equipment is purchased from us, this charge will be waived).
Where the equipment is, in our opinion, after brief inspection, deemed
to be beyond economic repair, no charge is made.
Queue Periods (Estimated times - Indication only):
Time to first inspection - normally 1-2 Days (in workshop).
Time to completion - normally 3-9 working days maximum (depends on fault
complexity and spares availability).
Time to completion for repairs which have to be sent to manufacturers or
manufacturers authorised repair centres - these are out with our
control, but in our experience 2 to 5 weeks would be a good basic