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Equipment Repairs and Maintenance Workshop

Experience and electronic repair technology of the highest level allows us to offer a electronic repair service second to none.

Utilising the latest diagnostic tools allows our technical staff not only to complete repairs swiftly and cost effectively, but can in many cases advise to prevent similar problems reoccurring in the future.

Our honest and down to earth approach to repair and service issues have attracted clients ranging from small specialist DJs and entertainers to large venues and touring companies.

Our service workshop deals with a diverse range of lighting, audio, signal processing, and equipment relevant to the entertainment and leisure industry.

Our Repairs Workshop Provides the Following Services:

  • Component level Equipment Repair

  • Equipment Maintenance in house

  • Organisation of External Service Contracts

  • Routine Portable Appliance Safety Testing (PAT)

  • Stock of Electronic Components & Consumables

  • Consultancy & Advice

  • 3 month warranty on all repairs (RTB)

  • 12 month warranty on all parts (RTB)

Workshop Procedure:

  • Service request calls are logged at time of receipt

  • Equipment brought in, or sent in, for service is computer logged on arrival at our premises

  • Equipment is assessed for repair in strict rotation by an appropriate engineer for the product

  • Fault finding is carried out as appropriate and spares are ordered from the manufacturer

  • When all spares have been received the equipment is allocated to an engineer for completion

  • The equipment is subjected to final testing, is cleaned and packed for collection or dispatch

  • For equipment brought in, the customer is contacted by telephone to arrange collection

  • For equipment sent in, the customer is contacted and arrangements are made to return the equipment

Waiting Times:
Waiting times vary according to workload, type of equipment and availability of spares / service manuals and repair service required (ie. Xpress service).

Charges:
Standard Workshop charges are 27.50 per hour (1 hour minimum charge)*
Xpress Workshop charges are 38.50 per hour (1 hour minimum charge)*

*Spares as required, are charged additional.

Quotations:
Quotation charges for insurance purposes are 60.00*

*Spares necessary to bring the equipment to a testable condition are charged extra (ie. 'dead' equipment).

Inspection Charge - No Fault Found:
Normal minimum service charges apply.

Inspection Charge - Beyond Economic Repair:
Where engineering time has been spent in an attempt to repair, exceeds 15 minutes a minimum service charge will apply as above. (Where replacement equipment is purchased from us, this charge will be waived).

Where the equipment is, in our opinion, after brief inspection, deemed to be beyond economic repair, no charge is made.

Queue Periods (Estimated times - Indication only):
Time to first inspection - normally 1-2 Days (in workshop).
Time to completion - normally 3-9 working days maximum (depends on fault complexity and spares availability).

Time to completion for repairs which have to be sent to manufacturers or manufacturers authorised repair centres - these are out with our control, but in our experience 2 to 5 weeks would be a good basic indication.

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Xplosive Entertainments 1997 - 2015
Total Entertainment Solutions from Xplosive Entertainments 2015